Financial ServicesProviders Company Schemes Public Sector Third Party Administrators

The growth of digital transformation has brought new challenges to scheme providers as they tackle a general pensions and savings knowledge deficit across an ageing population.

While having a digital strategy is a step forward, educating and boosting member interactions and enticing the adoption of new propositions is needed. This is while also ensuring compliance with regulations such as GDPR.

At Aquila Heywood we help customers to engage and interact with their members across multiple devices and digital channels. Our Customer Engagement Solution allows you measurably to increase service, reduce cost-per-member and track customer behaviour, preferences and choices to truly personalise communications.

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Boost your Member Engagement for maximum return

  • Allow members to self-serve their life, pensions and investments in one

  • Build trust and customer loyalty through enhanced interaction across multiple channels

  • Reduce cost and complexity in managing your customer engagement

See how we can help solve your engagement challenges

Our Member Self-Service (MSS) digital solution enables you to deliver engaging, context-sensitive communications, personalised to your audience. By utilising modern data analytics, you can better segment your audience and tailor your message accordingly. A range of guidance, advice and modelling tools encourages customers and stakeholders to become engaged with their finances.

Deliver engaging and dynamic communications to members:

  • Configured and optimised self-service for multiple devices

  • Data analysis to identify customer communication preferences and behaviour

  • Modelling tools enabling members to compare financial scenarios

  • Customer segmentation tools to truly personalise propositions


  • Provide a bespoke service to customers, increasing satisfaction

  • Deliver communications via your customer’s channel of choice

  • Use customer insights to personalise your message

  • Build customer confidence to make more informed choices

  • Reduce cost and complexity in managing your customer engagement

  • Meet the demands of regulators

What our customers say:

Aquila Heywood supported us every step of the way which ensured that configuring, installing and testing new MSS was easy and straightforward.

Simon Wardrobe Pension Systems Manager Fujitsu