Heywood
Heywood, a leading provider of pension management solutions, is proud to announce that it has been awarded the prestigious Investor in Customers (IIC) Silver Award for the third consecutive year. This accolade underscores Heywood’s unwavering commitment to delivering an exceptional customer experience and fostering high levels of employee engagement.
The Investor in Customers Award is a hallmark of excellence, highlighting organisations that genuinely care about their customers. It is assessed through comprehensive surveys conducted with key stakeholders, including customers, employees, and management, alongside an independent review by Investor in Customers.
As part of the assessment, Heywood’s Net Promoter Score (NPS) has risen to an impressive +88%, up from +84% in 2023 and +72% in 2022. This remarkable achievement far exceeds the industry average of +40% for Software & SaaS providers in the UK and US, solidifying Heywood’s reputation as a leader in customer satisfaction.
Additionally, 99% of customer respondents affirmed that they consider Heywood to be a trusted partner, reinforcing the company’s dedication to building strong and lasting relationships with its clients.
Sian Jones, CEO of Heywood, commented: “Receiving the Investor in Customers Silver Award for the third year running is a testament to our unwavering focus on customer experience. The rise in our NPS score reflects the dedication of our teams and the trust our clients place in us. We are committed to continually enhancing our services, ensuring that we not only meet but exceed our customers’ expectations.”
Tony Barritt, Managing Director of Investor in Customers, added: “Heywood have once again demonstrated not just their ability to deliver great products and services, but also excellence and commitment to delivering an exceptional customer experience (CX).
Staff across the firm understand their role in offering high standards of CX and the management team lead by example to ensure this happens consistently across the business.”
Heywood remains steadfast in its mission to drive innovation and customer-centricity in the industry, ensuring that its clients receive unparalleled service and support.
® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
