Case studies

Featured case study
Automating admin: Turning days into hours
An in-depth look into how Lothian Pension Fund reduced manual processing time by 91 days and saved £9,500 with Heywood’s workflow automation solutions
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Service(s): Member Engagement
Making savings and engaging with forgotten demographics
How Barking and Dagenham Pension Fund connected with manual workers, increased contributions and saved on postage costs with Heywood Video Engage’s personalised video member content

Service(s): Member Engagement
Increasing member engagement by 80% with personalised video
How the North East Scotland Pension Fund increased annual benefit statement engagement by 80% with Heywood Video Engage’s personalised member content

Service(s): Member Engagement
Transcending language barriers with interactive video statements
Learn how Gwynedd Pension Fund pioneered the first Heywood Video Engage bilingual translation to provide members with easily understood pension information

Service(s): Member Engagement
Leading the way in transforming member experiences
London Borough of Barking & Dagenham Pension Fund has transformed the way they reach and engage with members with Heywood’s new member engagement platform

Service(s): Pensions Dashboards
Supporting Railpen to prepare for dashboards
Read about how Railpen became an early adopter of Heywood's Pensions Dashboards ISP

Service(s): Pension Administration
Automating admin: Turning days into hours
An in-depth look into how Lothian Pension Fund reduced manual processing time by 91 days and saved £9,500 with Heywood’s workflow automation solutions

Service(s): Pension Administration
Payroll enhancements
Clwyd Pension Fund have taken advantage of Heywood’s Enhanced Admin to Pay Solution to make it easier for members to receive their benefits

Service(s): Data Services
Cutting late payments and returns by 60%
How the Isle of Wight Council Pension Fund improved the timeliness and quality of data returns with Heywood’s i-Connect software.

Service(s): Data Services
A timely reporting upgrade
London Borough of Barking & Dagenham have levelled up their reporting capabilities with Heywood Insights
Service(s): Member Engagement
A digital evolution helping to connect with and empower members
Worcestershire Pension Fund wanted to change how they engaged with members and sought to embrace technology and automation tools to help drive efficiency

Service(s): Data Services
From Pilot to Pro
The Civil Aviation Authority Pension Scheme leverages greater access and insight of their data with Heywood Insights.

Service(s): Member Engagement
A pioneer in transformational member experiences
North East Scotland Pension Fund (NESPF) is a leader in digital evolution, having embraced Heywood's new member engagement platform, Engage.

Service(s): Data Services
Data exchange automation
Read about how Heywood helped deliver big savings delivered for both The Royal Borough of Windsor and Maidenhead and Berkshire Pension Fund with i-Connect

Service(s): Pension Administration
Consistent and continuous learning
Clwyd Pension Fund delivers an engaging onboarding process for new team members with Heywood’s Training and Education Centre (TEC)

Service(s): Data Services
Improving data quality
Shropshire County Pension Fund embarked on an initiative with Heywood to evaluate its data quality and identify areas that required improvement

Service(s): Data Services
Reducing data submission breaches by 91%
How Warwickshire County Council improved their deadlines using Heywood’s Employer Services solution, i-Connect

Service(s): Data Services
Automated onboarding
XPS Pensions Group collaborates with Heywood Pension Technologies to improve the efficiency of new member data onboarding